Glass Wings Terms and Conditions

All bills are final and not negotiable.
For short jobs payment is expected within fourteen days of billing.
For long term contracts payments are expected at least fortnightly for full-time work and at least monthly for part-time work.
If payment is missed, all service shall cease until the customer comes out of arrears.
Should the customer not come out of arrears within sixty days, Glass Wings shall not be obligated to complete any outstanding work.
Any overdue bills shall be turned over to a collection agency.
Quotes are only for agreed upon work as specified in the quotation. Any additions or changes to the original request for work will be considered new work and accordingly accrue extra charges.
Glass Wings cannot be held responsible for fluctuating costs for any parts or software purchased from third parties on the behalf of a customer.
Quotations are based upon the amount of time and skill required to complete the job. Should the job prove more complex and time-consuming than originally believed, the customer shall be notified and a new quotation issued in order to determine whether or not the customer wishes to proceed.
Unless otherwise explicitly specified, quotations are only good for thirty days, after which a new quote is required before work can proceed.
Sufficient information must be provided to accurately determine how much work will be involved. If additional information is later required for the completion of the work, then the contract will be renegotiated based on the new information to reflect the additional workload and therefore the necessary additional charges.
All material for completing a project must be provided within thirty days of work commencement. If all material has not been provided within that time, the project will proceed to the extent possible and payment will become due for work done. If any remaining material is still not provided within another thirty days, then the job will be considered complete and any approach by the customer to continue the project will be considered a new job.
Any work that involves the use of unfamiliar software or hardware or the creation of new software tools and processes will only be accepted on an hourly fee basis.
Additional payment will be required for any job which exceeds the originally agreed upon work load by 20% or more.
Rush jobs require sufficient payment to justify the time commitment and so will accrue extra charges. Whether or not such a job is accepted depends upon prior commitments and we are in no way obligated to rush any current projects without prior agreement.
Any bugs or faults which directly affect the operating of the agreed upon work must be reported by the customer within sixty days of the completion of work. Any bugs or faults reported after sixty days will be treated as a request for additional billable work.
For Web design one set of minor changes may be made within thirty days at no extra charge.
All materials provided to Glass Wings for the execution of work must be retrieved within sixty days of job completion. Glass Wings takes no responsibility for materials left for longer periods of time.
Digital files may be deleted from Glass Wings equipment after the completion of a job unless previous arrangements have been made to purchase storage space.
Glass Wings shall not be held responsible for any conditions outside of their control.

Glass Wings Fee Schedule