The mental model mismatch

Wed, 24 Apr 2013 11:38:31 +1000

Andrew Pam <xanni [at] glasswings.com.au>

Andrew Pam
http://everythingsysadmin.com/2013/04/users-make-mental-models.html

"Humans use mental models of how things work to fill in context. If we are not
given the model, we make one up."

Share and enjoy,
            *** Xanni ***

--
Andrew Pam
Partner, Glass Wings http://glasswings.com.au/

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